Here is a list of our most frequently ask questions. Have a question you don’t see here? Shoot us an email and we will answer your question.
Click on the link above to view photos.
We shoot about 35 different endurance events every year. Specializing in Triathlons, but also Obstacle Course Racing (OCR), marathons, 10k’s, 5k’s and fun runs. If you are a race director or know of a race director in need of a photography company to cover their event, we can provide that service with our experienced team of photographers. Please contact us for more information.
Event Organizers – Race/Sports/Action coverage – If your event needs full coverage, I can provide a custom quote. We offer branded/sponsored image options as well traditional spec options as well. Please contact us for more information.
Frequently Asked Questions
Yes! If you have action and sports experience, a prosumer quality DSLR with lenses, we want to hear from you. Fill out our photographer form and we will be in touch.
Adding photos to your favorites sections does two things. It allows you to save your favorites, after you sign up for an account, and it allows you to order directly from your favorites screen for a more streamlined experience.
Check out this video tutorial on how to do this.
No. We do not allow reproductions of prints that are ordered directly from us. If you would like to make copies, consider ordering a digital product.
With prior permission, yes. We love to share our photos and we are a huge supporter for endurance races, however, we need to make sure our photographers receive the proper credit for their photos. We will approve each submissions on a case by case basis.
Absolutely and we encourage it! We love seeing our photos being shared around the community. The only exception is that we do not allow commercial usage of our photos or for them to be sold.
Yes! We guarantee our work. If you are not completely satisfied, please let us know we will refund your order. This applies to Pre-Race sale orders as well. If we cannot locate you in any photos and you cannot find any photos of yourself, let us know and we will refund your pre-race sale package. Note: Digital images, once downloaded cannot be refunded due to the nature of digital content being copied and reproduced.
I find it difficult to search for my photos by category, there are too many to sort through. Can you add my bib number after the race?
We can add your bib number if we know what you look like. Generally after the photos are posted, it is very difficult and time consuming to go back in and add bib numbers. Options for future races would be to let the race directors know that you want to be able to search by bib number and to allow us to access the participant list.
Generally yes. We strive for this however some events this becomes virtually impossible. For example, Mud runs are generally impossible for us to tag each photo by bib number due to everyone and everything being covered in mud. In these case, we will categorize photos by obstacle and by time frame. So if you know you were at the slide at 10:45am, you can search the slide photos by those time categories. Other reasons may including not receiving a participant list from the race director. Without this information, we cannot ID by bib number for any race. For any race that we do not have a participant list for, we will categorize photos by obstacle/time.
You can search by entering in your bib number in the search field for your event, and you can also search by time coded gallery. Galleries are created in 15 minute intervals and photos will be in the corresponding gallery when you past that location.
Generally 3-4 days after the event. It is not uncommon to process 30, 000 – 40, 000 photos of an event and that takes a few days to sort through.
We know this can be frustrating and this is a limitation of our fulfillment site. Try using the desktop version of the site on your mobile device. If that does not work, try using a computer and if that still does not work, contact us and we will help.
Pre Order sales will be available for select events prior to the event. The product is “All Photos Same Athlete” which is every photo we take of you during the event all for one low pre-race price. What’s the catch you ask? The only catch is that you have to be in each photo. So you cannot add photos of your friends in the same pre-race package deal if you are not in the same photo. No double dipping!